PLEASE NOTE THAT SHOULD SERVICE REQUIREMENTS EXCEED THE LISTED PROVISIONS WE WILL APPLY OUR BILLING METRICS ON ALL ADDITIONAL PROVISIONS REQUIRED AS PER TERMS LISTED BELOW I.E. UTILITY (MILEAGE), DURATION, ADDITIONAL VEHICLES, ADDITIONAL PACKAGING AND ADDITIONAL EQUIPMENT.
PLEASE NOTE THAT A 2ND LOAD WILL RESULT IN AN ADDITIONAL CHARGE OF 60% of INITIAL COST.
The estimate provided is as per information provided. Should you feel to exclude removals services and include only transportation of goods which would mean that you remove goods from address and we are responsible only for loading on and off vehicle plus transportation of the goods.
Our fees structure includes R300 000 GIT (Goods in transit) insurance per load we carry. Any customer
looking for higher cover must specify to which they will pay R100 per R100 000 additional GIT cover over the
standard provision stated herein.
Any breakages are to be reported within 48 hours of removal. Any liability reported after this period will not be considered Smart Mover’s liability. We offer mandatory packaging as a measure our insurance instructs us to take for purposes of your full GIT cover. We do not transport goods that are not wrapped/packaged We are not liable for the damage on any goods we did not see, test, handle before transportation. It is therefore advisable that you allow us to conduct all logistics from start to finish.
IMPORTANT NOTICE: Although we do our best to ensure we have just enough capacity for your removal, there are instances where we are caught off guard and realize that we are slightly insufficiently equipped from a truck size point of view. During these rare occasions, especially if the removal is a long distance job and pick up location far from our base- we are forced to explore contingencies. We rely on a network of transporters who help us with these cases, at around 15% of what we would have billed you on the main load. EG if we bill R30k for example on a distance trip and some of your goods remain behind, we will engage the abovementioned backup system to initiate efforts to rescue the remaining load. The cost herein is typically 15% OR less, in this case R4,500.00, which will be to your account for the reinforced service level.
Prices exclude tollgate fees incurred during the service. Tolls incurred from pick up to drop off location will be included in final invoice by way of receipts submitted at end of service and added to service charge.
Utility charge is calculated as distance between the initial loading destination and final drop off destination.
On removals work, an assistant will be deployed. The number of assistants will depend removal address type.
Basic/mandatory packaging (R1,000) includes up to 100m bubble wrap, 400m shrink wrap and 10 large sized boxes.
Pre-removal support (R1,500) includes the supply of bubble wrap, shrink wrap, boxes (40 large sized), packaging for transit and the wrapping of goods. A focus will be given to artwork, portraits, crockery and glass, sensitive goods etc…
PLEASE NOTE that we do not do any drill work! We will remove your mirrors, TV’s, artworks and all wall mounted systems. We just will not be drilling anything or nailing anything onto the wall.
All packaging teams will be deployed to arrive the day before the transport logistics comes. Packaging time will not be billed, duration of service charge refers only to the service rendered on the day of removal and transporting of your goods.
Time charge (R100 per hour) is predetermined based on what our data suggests the average duration of service for the said service would be. It is then billed as an estimate subject to change on the final bill. Any delays caused by Smart Mover will not be billed to the customer. An under usage of time predetermined will also be consolidated and repaid back to customers in cases of a payment made up front by customer.
No. of stops charge (R100 per stop) is also subject to change. Any time the vehicle is stopped for purposes or under instructions of the customer this charge will be applied. A vehicle having to park and turn off the engine for longer than 10minutes is what is implied by a “stop” in this term.
We use a 4 tier pricing model for our transportation service. Our rates are structured as follows on standard
H100 hires, base and utility charge on bigger vehicles and applications may vary:
Tier 1- 0-50km utility= R1,500+R10,0p/km + R100 per hour (Actual duration of service) +R100 per stop
Tier 2- 50-200 utility= R1,500+R15p/km + R100 per hour (Actual duration of service) +R100 per stop
Tier 3- 200-600km utility= R1,500+R18p/km + R100 per hour (Actual duration of service) +R100 per stop
Tier 4- 600km+ utility= R1,500+R20p/km + R100 per hour (Actual duration of service) +R100 per stop
We include additional pricing metrics for removals related services IE. Date of service, packaging, address
type.
All quotes are estimated on information provided by the client. An invoice with consolidated trip information will be generated after the actual service has been rendered.
A 50% deposit will be required from the client in order to reserve the vehicle for preferred date of service. The balance will then be settled upon completion of the job on site before driver releases balance of goods from the Smart Mover vehicle.
However in the case of a long distance trip (300km+) a final payment (50% balance) will be required after loading the goods before departing for the final destination. This is due to the high input cost nature of these long distance trips.
A 75% refund policy applies to all orders that are cancelled. 25% of TOTAL invoice value is withheld for the opportunity costs incurred due to unused reservations.